Frequently Asked Questions

Additional Information and Payment Policy

Additional Information

Tours Info, Weather & Amenities

Info
  • Tours happen every day with the exception of the 25th of December and the 1st of January.
  • Please try to be at the Pickup location at least 15 minutes before the Tour starts.
  • On Daily Tours, participants can expect 1h30m break for lunch between morning and afternoon.
  • On Private Tours, stops and adjustments are made whenever you need and according to your own interests.
  • Please be aware that some tours include some short walking stretches, so we kindly advise the use of comfortable clothes and shoes.
  • If you, or someone in your party, have any kind of medical condition, please warn us in advance.
Guides
  • Our tour guides are professionals specialised in the areas of tourism and enology, with a deep knowledge of the Douro Valley history and its customs.
  • They are native Portuguese speakers and also extremely fluent in English.
Weather
  • In Summer, use light and comfortable clothing in breathable fabrics like cotton, linen or rayon, as the weather can be extremely hot on some occasions. For sun protection we advise on wearing a hat and carry a sun protection cream -Max. Temp. 34°C - 93ºF / Avg. Temp. 27°C - 81ºF / Min. Temp. 15°C - 59ºF.
  • In Winter, use warm and comfortable clothing since the region reaches very low temperatures that time of the year - Min. Temp. 3°C - 37ºF / Avg. Temp. 8°C - 46ºF / Max. Temp. 11°C - 52ºF.
  • If the forecasts predict rainfall, we recommend the use of waterproof clothing and an umbrella.
Amenities
  • We provide fresh mineral water and crackers throughout the day.
  • A WiFi hotspot is available during the trip.

Transportation

The tours are always conducted by one of our specialized and knowledgeable staff member in a private Mercedes Minivan, as we try to provide a safe and pleasant ride as well as enlighten you with all the details and particulars of the beautiful Porto and Douro region. The capacity of each Minivan is up to 6 people.

Payment & Cancellation Policy

Terms, Methods, Cancellation & Refund

Cancellation & Refund Policy

In the event that you need to cancel your booking, please notify us as soon as possible.

Please check the following cancellation fees that may apply:

  • More than 30 days in advance: no cancellation fee;
  • 30 to 15 days in advance: 50%  cancellation fee;
  • Less than 15 days or no show: 100% cancellation fee.
Payment Terms
  • 50% in advance after booking confirmation;
  • 50% on the day of the tour.
Payment Methods
  • PayPal or Credit Card - Visa, MasterCard or American Express - for advance bookings;
  • Cash or Credit Card on the day of the tour.

Children Pricing

Children under 3: Free. Children from 4 to 13: 50% discount.

Feel free to ask us any question

Shuttle Service

Hotel Transfers & Business Trips

Hotel Transfers
  • We can also provide, if needed, private Hotel transfers.
  • We take our clients to any main hub connection, whether it is the aiport or another Portuguese city.

*Price is always on request*

Business Trips
  • Discrete transportation arrangement, if you are on a business trip.
  • We provide a high quality service, performed by qualified professionals.

*Price is always on request*