Frequently Asked Questions

Additional Information and Payment Policy

Tours Information

Tours Info, Weather & Amenities

  • Tours happen every day with the exception of the 25th of December and the 1st of January.
  • Please try to be at the pickup location at least 15 minutes before the Tour starts.
  • On Shared Tours, the pickup is only possible in the Porto region, due to schedule constraints.
  • On Private Tours, stops and adjustments are made whenever you need and according to your own interests.
  • Please be aware that some tours include some short walking stretches, so we kindly advise the use of comfortable clothes and shoes.
  • If you, or someone in your party, have any kind of medical condition, please warn us in advance.
  • Our tour guides are professionals specialised in the areas of tourism and enology, with a deep knowledge of the Douro Valley history and its customs.
  • They are native Portuguese speakers and also extremely fluent in English.
  • In Summer, use light and comfortable clothing in breathable fabrics like cotton, linen or rayon, as the weather can be extremely hot on some occasions. For sun protection we advise on wearing a hat and carry a sun protection cream -Max. Temp. 34°C – 93ºF / Avg. Temp. 27°C – 81ºF / Min. Temp. 15°C – 59ºF.
  • In Winter, use warm and comfortable clothing since the region reaches very low temperatures that time of the year – Min. Temp. 3°C – 37ºF / Avg. Temp. 8°C – 46ºF / Max. Temp. 11°C – 52ºF.
  • If the forecasts predict rainfall, we recommend the use of waterproof clothing and an umbrella.
  • We provide fresh mineral water and crackers throughout the day.
  • A WiFi hotspot is available during the trip.

Transportation

You will be driven by one of our knowledgeable staff members in a private deluxe Minivan, as we aim to provide a safe and pleasant ride as well as enlighten you with all the details and particulars of the beautiful Porto and Douro region. The capacity of each Minivan is up to 6 people.

Payment & Cancellation Policy

Terms, Methods, Cancellation & Refund

In the event that you need to cancel your booking, please notify us as soon as possible.

Please check the following cancellation fees that may apply:

  • More than 30 days in advance: no cancellation fee;
  • 30 to 15 days in advance: 50%  cancellation fee;
  • Less than 15 days or no show: 100% cancellation fee.
  • 50% in advance after booking confirmation;
  • 50% on the day of the tour.
  • PayPal or Credit Card – Visa, MasterCard or American Express – for advance bookings;
  • Cash or Credit Card on the day of the tour.
  • Children under 3: Free;
  • Children from 4 to 13: 50% discount.

Douro River Cruise

This boat tour is a small shared experience with starting point in Pinhão, and is subject to ideal weather conditions and daylight constraints in winter time. In case of cancellation, it will be exchanged for another sightseeing activity.

Feel free to ask us any question